1. Overview
At DentalxSolutions, we respect your privacy and are committed to protecting your personal and business data. This policy explains how we collect, handle and safeguard information when you use this website or engage our services under UK GDPR and the Data Protection Act 2018.
2. Information we collect
We collect information necessary to deliver and manage our engineering and IT support services, including:
- Contact details: practice name, contact name, email address, phone number and clinic address.
- Service information: equipment make and model, reported faults, relevant network configuration details and service histories.
- Technical data: basic browser usage data, IP address and form submission timestamps collected through site infrastructure.
3. How we use your data
We use your information to respond to enquiries and repair requests, fulfil contracted engineering, maintenance and compliance work, and issue invoices and technical documentation. We do not sell, rent or trade contact data for third-party marketing.
4. Patient data and clinical confidentiality
While servicing imaging systems, PACS servers or practice databases, our engineers do not intentionally store, copy or extract patient-identifiable data. Any incidental visibility during configuration or testing is handled confidentially.
5. Service providers
We use service providers to operate business infrastructure, including website hosting, secure form transmission and telecommunications. These providers process relevant data to deliver those services.
6. Your rights
Under UK GDPR, you may have rights including access, correction and erasure in relation to personal data we hold. Rights can depend on the context and our legal obligations.
7. Contact the data controller
Questions or requests can be sent to the Data Protection Lead at admin@dentalxsolutions.co.uk.